Policies

Sales Policy

Forms of Payment Accepted
Our website accepts credit cards, and we accept checks by mail. Local customers may submit orders and then pick up and pay cash, as well. Click here for our return policy.

Tax Policy
All items in our catalog–including membership–are taxable. Sales tax applies to all deliveries made within New York & Other State. State law requires us to charge the tax rate applicable in the jurisdiction to which the delivery is sent. When checking out, please select your appropriate jurisdiction; tax will be determined for you automatically. No sales tax applies to orders shipped outside of New York State.

Domestic Shipping Policy
We offer a variety of shipping methods which can be chosen at checkout Orders shipped to addresses within the Hudson Valley, Capital District, or New York metropolitan region typically arrive within 2 or 4 days after shipping (a total wait time after ordering of 2 to 4 business days). Orders shipped to addresses outside of these regions typically arrive within two to four days after shipping (a total wait time after ordering of 3 to 8 business days).

International Shipping Policy
We ship to Canada via USPS,DHL & Other International Mail. If you live outside the U.S. or Canada and place an order with us, you may select the international shipping option. However, all orders outside of the U.S and Canada ship at your own risk. We do not guarantee shipments to other countries, and will not refund or reship missing international packages. We can not ship living items, such as tubers or bulbs to anywhere outside of the United States.

Shipping Fees
Our rates are based on the weight of your order and your location, it is possible to get a shipping estimate at checkout. Some orders include back-ordered items; your one shipping fee covers all mailings necessary to complete your order

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